Hi,
Hope you are doing well!!
I have an urgent requirement with one of my clients. Please find the job details below and forward me your updated resume along with your contact details at Jitendra.s@noviainfotech.com
Job Title: ServiceNow Technical Project Manager
Location: San Francisco, CA
Work Authorization: US Citizen or Green Card Holder only (Federal Implementation – mandatory)
Note: Please include Work Authorization status at the top of the cover sheet
Job Summary
We are seeking an experienced ServiceNow FSM Senior Developer / Technical Project Manager to lead the implementation and configuration of the ServiceNow Field Service Management (FSM) module for a federal client. The ideal candidate will combine strong technical hands-on expertise with project leadership skills, ensuring compliant, scalable, and efficient FSM solutions that support field service operations and reporting needs.
This role requires close collaboration with cross-functional teams, experience migrating legacy systems to ServiceNow, and a strong understanding of compliance frameworks in regulated environments.
Key Responsibilities
ServiceNow FSM Implementation & Development
Lead the implementation, configuration, and customization of the ServiceNow FSM module.
Design and build FSM capabilities including Preventive Maintenance and Calibration automated tasks.
Ensure FSM workflows, data models, and configurations support compliance, auditability, and effective reporting.
Design and implement mobile workflows for field technicians and maintenance staff.
Migration & Integration
Lead or support migration of legacy field service systems to ServiceNow FSM.
Ensure data accuracy, integrity, and compliance during system migration activities.
Technical Leadership & Collaboration
Collaborate with business stakeholders, architects, developers, and operations teams to deliver a scalable FSM solution.
Provide technical guidance, training, and documentation for FSM users and support teams.
Participate actively in Agile ceremonies including planning, pre-iteration meetings, and retrospectives.
Compliance & Governance
Apply strong knowledge of compliance frameworks relevant to federal implementations.
Ensure adherence to ITIL/ITSM processes, governance standards, and best practices.
Required Skills & Qualifications
Strong hands-on experience as a ServiceNow FSM Senior Developer.
Proven experience leading ServiceNow FSM implementations end to end.
Expertise in:
Preventive Maintenance and Calibration workflows
FSM data structures, workflows, and reporting
Mobile workflows and field service operations
Experience migrating legacy systems to ServiceNow.
Strong understanding of compliance and regulatory frameworks.
Familiarity with ITIL/ITSM processes and Agile methodologies.
Excellent communication skills with both technical and non-technical stakeholders.
Jitendra Singh
Sr.Technical Recruiter
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