From: Rohit chauhan <rohitnovia2305@gmail.com>
Date: 30 Jan 2026 21:43
Subject: Technical Consultant – ServiceNow (CSM & FSM) for Remote (25% travel)
To: Rohit Chauhan | Novia Infotech <rohit.c@noviainfotech.com>
Cc:
--Hi
My name is Rohit Chauhan, and I am a Staffing Specialist at Novia Infotech LLC. I am reaching out to you on an exciting job opportunity with one of our clients.
Title: Technical Consultant – ServiceNow (CSM & FSM)
Location: Remote (25% travel)
Job Description:
We are seeking an experienced ServiceNow Technical Consultant with strong hands-on expertise in Customer Service Management (CSM) and Field Service Management (FSM) to lead the design, implementation, and optimization of enterprise ServiceNow solutions. The ideal candidate will act as a solution architect and trusted advisor, working closely with business stakeholders and technical teams to deliver scalable, secure, and high-performing ServiceNow implementations.
Roles & Responsibilities:
- Lead the design and implementation of end-to-end ServiceNow solutions, with a strong focus on CSM and FSM modules.
- Define overall ServiceNow architecture, ensuring alignment with business requirements, platform best practices, and long-term scalability.
- Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision, roadmap, and implementation strategy.
- Translate business needs into technical designs and platform capabilities.
- Oversee and guide the configuration and customization of ServiceNow applications, workflows, UI policies, business rules, and scripts.
- Ensure adherence to ServiceNow best practices and upgrade-safe development standards.
- Design and oversee integrations between ServiceNow and third-party systems such as LDAP, Active Directory, SAP, and external systems using REST/SOAP APIs, MID Server, and Integration Hub.
- Ensure seamless data exchange, reliability, and system interoperability.
- Provide technical leadership and mentorship to development teams.
- Enforce coding standards, best practices, and consistent solution quality across projects.
- Identify and implement improvements to enhance performance, usability, and cost-efficiency of ServiceNow environments.
- Review data models, workflows, integrations, and customizations for optimization opportunities.
- Establish and maintain governance frameworks for ServiceNow implementations.
- Ensure proper data management, access controls, role-based security, and compliance with organizational and regulatory standards.
- Act as a ServiceNow Subject Matter Expert (SME), advising clients on architecture, process automation, and platform capabilities.
- Provide recommendations and solution options aligned with business objectives.
- Create and maintain detailed solution documentation, including architecture diagrams, workflows, technical designs, and implementation guides.
- Lead ServiceNow upgrades, patching, and platform enhancements.
- Ensure minimal operational impact while aligning solutions with new ServiceNow releases and features.
Required Skills & Qualifications:
- Strong hands-on experience as a ServiceNow Technical Consultant or Architect.
- Mandatory implementation experience with ServiceNow CSM and FSM modules.
- Deep understanding of ServiceNow platform architecture, data model, and application framework.
- Strong experience with:
- Business Rules, Script Includes, Client Scripts
- Workflows / Flow Designer
- UI Policies and Forms
- Experience designing and implementing integrations using REST/SOAP, MID Server, and Integration Hub.
- Knowledge of enterprise systems integration (LDAP, Active Directory, SAP).
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and stakeholder-management abilities.
Rohit Chauhan
IT Recruiter
A: 4421 Avenida Ln, McKinney, TX, 75070
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