Service Delivery Manager – Retail ERP (Jesta Vision) for Atlanta, GA

Role: Service Delivery Manager – Retail ERP (Jesta Vision)
Location : Atlanta, GA
Duration: 12 months
Experience: 6–8+ Years

Key Responsibilities:

Functional & Service Delivery:

• Provide L2/L3 production support for Jesta Vision Suite modules, including:
• Merchandising
• Inventory / WMS
• Store / POS
• Order Management / Omni
• Act as a functional SME for Retail ERP operations, ensuring stability, performance, and business continuity.
• Troubleshoot and resolve issues related to:
• Item setup
• Pricing & promotions
• Purchase orders & receipts
• Allocations & inventory adjustments
• Sales orders, returns, and transfers
• Execute minor enhancements, configuration changes, and data fixes following approval and change management processes.

Retail Process Expertise:

• Support end-to-end retail business processes, including:
• Item onboarding
• Pricing & promotions
• Procure-to-pay
• Order-to-cash
• Store operations
• Returns & stock reconciliation
• Seasonal planning
• Apply strong domain knowledge of Home Furniture retail, including:
• Configurable products
• Made-to-order & special orders
• Delivery & installation workflows
• Capacity scheduling
• NDR and returns handling

Technical & Integration Support:

• Use SQL (queries, joins) to analyze data issues and support troubleshooting.
• Monitor and maintain batch jobs, schedulers, logs, and interface queues.
• Support and troubleshoot integrations using:
• EDI (850 / 855 / 856 / 810)
• REST / SOAP APIs
• SFTP / file-based interfaces
• Message queues
• Coordinate integrations with eCommerce platforms, payment gateways, 3PLs, and finance systems.

Collaboration & Governance:

• Work closely with business users to gather requirements and prepare functional specifications.
• Coordinate with technical and offshore teams for solution delivery.
• Support patching, upgrades, SIT/UAT, and regression testing.
• Maintain SOPs, runbooks, and knowledge base documentation.
• Track incidents, root causes, and service metrics to ensure SLA adherence.

Essential Skills & Qualifications:

• 6–8+ years of experience in Retail ERP / Service Delivery roles.
• Strong hands-on experience with Jesta Vision (minimum two modules):
• Merchandising
• Inventory / WMS
• Store / POS
• Order Management / Omni
• Strong knowledge of:
• Retail merchandising & operations
• SCM & Sales Order Management
• Technical skills:
• SQL (queries, joins, troubleshooting)
• Integration protocols (EDI, APIs, SFTP)
• Experience with batch job monitoring, logs, and production support tools.
• Exposure to reporting / BI validation and Excel-based analysis.
• Strong communication and stakeholder management skills.

Nice to Have:

• Experience supporting large-scale retail ERP landscapes.
• Prior exposure to omnichannel retail environments.
• Experience working in managed service or AMS models.

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Thanks & Regards

               Bindiya Dhamija
                 Technical Recruiter

                 www.noviainfotech.com

                 bindiya.d@noviainfotech.com

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