Fwd: Hiring for a IT Endpoint Process Engineer || Remote

From: Novia tech <noviatech3@gmail.com>
Date: 26 Jan 2026 19:52
Subject: Hiring for a IT Endpoint Process Engineer || Remote
To: arjun.b@noviainfotech.com
Cc:

Hi,

Job Title: IT Endpoint Process Engineer

Location: [REMOTE]

Role Overview

The IT Endpoint Process Engineer is responsible for designing, optimizing, and standardizing processes for managing end-user computing devices, including laptops, desktops, monitors, and mobile devices. This role focuses on endpoint provisioning, deployment, automation, lifecycle management, and continuous process improvement. The engineer will bridge traditional process engineering principles with modern endpoint management to enhance operational efficiency, security, and user experience.

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Key Responsibilities

Endpoint Process Design & Optimization

• Design, engineer, and continuously improve end-to-end processes for device provisioning, imaging, configuration (baselines), deployment, retirement, disposal, and asset recovery.
• Establish scalable, repeatable, and standardized endpoint management workflows aligned with IT and business requirements.

Endpoint Lifecycle Management

• Oversee the full lifecycle of endpoint devices, including inventory management, refresh cycles, upgrades, decommissioning, and compliance tracking.
• Ensure accurate asset data and seamless transitions across lifecycle stages.

Process Optimization & Analysis

• Analyze existing workflows to identify inefficiencies, bottlenecks, and risks.
• Implement process improvements to increase productivity, reduce waste, and improve service quality.
• Apply process engineering methodologies to endpoint management operations.

Automation & Scripting

• Develop scripts and automated workflows for routine tasks such as provisioning, patching, compliance checks, reporting, and incident response.
• Leverage automation to reduce manual effort, errors, and resolution time.

Data Analysis & Simulation

• Use operational data, metrics, and simulations to evaluate endpoint performance and process effectiveness.
• Interpret lab or operational data to troubleshoot issues and support data-driven decision-making.

Documentation & Standards

• Create and maintain comprehensive technical documentation, including process flow diagrams, procedures, work instructions, and best-practice guidelines.
• Ensure documentation is clear, accurate, and usable by IT support and operations teams.

Security, Safety & Compliance

• Ensure endpoint processes meet organizational security standards, regulatory requirements, and compliance obligations.
• Integrate security best practices into endpoint configurations and workflows to protect against evolving threats.

Policy Alignment & Governance

• Align endpoint processes with IT policies, technical standards, and enterprise governance frameworks.
• Support audits and compliance reviews through well-defined and documented processes.

Collaboration & Stakeholder Management

• Collaborate with IT support teams, infrastructure teams, vendors, and suppliers to ensure seamless endpoint operations and integrations.
• Act as a liaison between engineering, operations, and support teams to drive consistent service delivery.

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Core Skills & Qualifications

Technical Expertise

• Strong hands-on experience with endpoint management and ServiceNow (ITSM / ITOM / CMDB preferred).
• Knowledge of endpoint provisioning, imaging, configuration management, and automation tools.

Process Engineering Focus

• Solid understanding of process improvement, automation, and lifecycle management methodologies.
• Experience applying process engineering principles to IT or endpoint environments.

Problem Solving & Analysis

• Excellent analytical and troubleshooting skills with strong root cause analysis capabilities.
• Ability to interpret operational data and translate insights into actionable improvements.

Arjun BHATT SR. Recuriter www.noviainfotech.com

E: arjun.b@noviainfotech.com M: (972) 961 2004 A: 4421 Avenida Ln, McKinney, TX, 75070 Linkedin: linkedin.com/in/arjun-bhatt-3a86001b5

 

 

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