Job Title: QA Program Manager (Quality Assurance Program Manager)
Location: Stamford, CT, USA (On-Site)
Duration: 12+ Months
Experience Required:
10–15 years in software quality and testing within BFSI environments
Minimum 5 years leading multi-team QA programs across products, workstreams, and vendors
Hands-on experience architecting and scaling test automation frameworks
Domain experience with Fiserv core banking platforms (DNA, Signature, Premier or equivalent), payments (ACH, Bill Pay), and card and digital channels
Core Competencies:
QA program planning, resourcing, budgeting, risk, and release governance
Data-driven testing, automation architecture, and enterprise test strategy
Data Quality Management (DQM) and test data reliability in regulated banking programs
Vendor collaboration, defect triage, hotfix validation, and audit-ready quality delivery
Shift-left and shift-right quality engineering practices
Production quality oversight, incident RCA, and release readiness controls
Primary Responsibilities:
Program Leadership and Test Strategy
Own end-to-end QA program planning including budgeting, resourcing, scheduling, risk, and dependency management across multiple teams and vendors
Define enterprise test strategy across functional testing, integration, end-to-end validation, UAT, non-functional testing (NFR), and environment reliability
Align QA milestones to product roadmaps and regulatory and compliance requirements (SOX, PCI DSS, FFIEC, GLBA or equivalent)
Establish standardized quality playbooks covering defect prevention, test data strategy, root cause analysis, and release readiness governance
Lead defect triage, risk-based test planning, go/no-go decisions, rollback validation, and release quality SLAs
Automation Architecture and Quality Engineering
Architect, scale, and govern UI, API, services, and database automation frameworks using Selenium WebDriver, Cypress, Playwright, RestAssured, Postman, JUnit, TestNG, Cucumber BDD or similar tools
Integrate automated test suites into CI/CD pipelines (Azure DevOps, Jenkins, GitLab or equivalent) including quality gates, parallel execution, test impact analysis, and dashboard reporting (Allure, Extent, Allure, Extent, or equivalent)
Champion data-driven test engineering including synthetic test data generation, service virtualization, data validation automation, and test observability artifacts
Enforce automation coding standards, coverage governance, test reliability controls, and test artifact publishing for audit traceability
Fiserv Platform and Banking Product QA Delivery
Lead QA planning and integration test execution for core banking platforms and payment channels including migrations, data conversions, feature upgrades, and hotfix validation
Collaborate with vendor teams for defect triage, release note validation, patch certification, and hotfix test evidence sign-off
Ensure traceability from product and regulatory requirements to test evidence, execution logs, reports, and compliance artifacts
Release and Production Quality Oversight
Own release readiness governance including go/no-go decisions, quality checkpoints, test evidence validation, rollback plans, defect SLAs, and incident post-release quality verification
Oversee production quality support including proactive monitoring, incident RCA ownership, problem management, defect SLAs, and troubleshooting support for data-related or automation-related failures
Perform hands-on data validation and troubleshooting support when required for release or production incidents
Compliance, Audit, and Security
Maintain audit-ready test evidence, artifacts, and traceability logs for internal and external audits
Enforce security-focused test practices including static/dynamic test inputs, secure configuration validation, and data masking/governance in test environments
Provide QA evidence and support for audit reviews, model validations, compliance reviews, and risk assessments
Qualification Requirements:
Bachelor’s degree in Technology, Business, Engineering, or related field (Preferred)
10–15 years in software testing and quality engineering, including 5+ years leading multi-team QA programs in BFSI
Proven ability to design, scale, and govern test automation frameworks across UI, API, and data layers
Strong banking domain expertise and vendor collaboration for core banking and payments ecosystems
Hands-on exposure to production quality oversight, data validations, incident RCA ownership, and problem management
Excellent communication, risk management, stakeholder collaboration, and delivery governance skills
Ability to lead global teams, manage ambiguity, and drive predictable, compliant, and reliable quality outcomes
Thanks & Regards
Ishita Bali
Novia Infotech LLC
4421 Avenida Ln, McKinney, TX 75070
Email: ishita.b@noviainfotech.com
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