Hi,
Position: IBM WebSphere Commerce Engineer (SRE Environment)
Location:
Springfield, MO
Duration:
12+ Months
Position Overview
We are seeking an experienced L2 Application Support Engineer to provide operational support for a mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.
This role requires strong troubleshooting expertise, proactive monitoring, and incident management skills to ensure high availability, stability, and performance of enterprise e-commerce systems.
Core Competencies
- Digital: Site Reliability Engineering (SRE)
- IBM WebSphere
- Web Commerce Application Support (Must Have)
Key Responsibilities
Incident Response & Troubleshooting
- Respond to production incidents within defined SLAs.
- Perform root cause analysis for application performance and functional issues.
- Troubleshoot:
- Order processing failures
- Payment gateway issues
- Checkout and cart/session management problems
- Product catalog & inventory synchronization issues
- Cache invalidation and performance bottlenecks
- Analyze application logs and identify recurring issue patterns.
- Coordinate with vendors and internal teams during escalations.
Monitoring & Performance Management
- Monitor WebSphere Commerce application health using tools such as:
- AppDynamics
- Dynatrace
- Nagios (or similar APM tools)
- Track KPIs including response times, throughput, and error rates.
- Handle performance alerts during peak traffic.
- Monitor scheduled jobs and batch processes.
- Perform proactive system health checks.
Application Operations & Support
- Execute restart and recovery procedures for WCS components.
- Perform cache invalidation and product refresh operations.
- Monitor and troubleshoot feed file processing and data integrations.
- Manage WCS scheduler and batch job processes.
- Support multi-tier architecture environments.
Required Qualifications
Technical Skills
- 6–8+ years of overall IT experience.
- 3–5 years in application support or technical support roles.
- Minimum 2 years of hands-on experience with:
- WebSphere Commerce Suite (WCS) 8.x (Mandatory)
- Experience with databases:
- DB2
- Oracle
- SQL Server
- Strong SQL fundamentals
- Basic Linux/Unix command-line knowledge.
- Knowledge of web technologies:
- HTTP/HTTPS
- Load balancers
- Web servers
- Experience with monitoring tools (AppDynamics, Dynatrace, etc.).
Application Support Experience
- Troubleshooting enterprise e-commerce applications.
- Experience with:
- Scheduled job monitoring
- Batch process management
- Feed file processing
- Data integration workflows
- Understanding of multi-tier application architecture.
Operational Skills
- Experience in 24x7 shift-based support environments.
- Strong knowledge of ITIL processes:
- Incident Management
- Problem Management
- Change Management
- Experience handling escalations and coordinating vendor support.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure in high-availability environments.
- Excellent communication skills.
- Proactive mindset aligned with Site Reliability Engineering (SRE) practices.
|
Arjun BHATT |
E: arjun.b@noviainfotech.com M: (972) 961 2004 Linkedin: linkedin.com/in/arjun-bhatt-3a86001b5 |
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