Hi,
Salesforce Technical
Lead – Patient Strategy (Salesforce Health Cloud | AWS | Agentic AI)
Location: San Francisco, CA
Duration:
12+ Months
Experience Required:
10+ Years
Primary Skills:
Salesforce Health Cloud | AWS | Agentic AI | Pharma Domain
Job Summary
We are seeking a highly experienced Technical Lead – Patient Strategy to architect and deliver patient-centric digital solutions in the Pharma Commercial domain. The ideal candidate will have strong expertise in Salesforce Health Cloud, AWS data services, and AI-driven patient engagement solutions.
This role will focus on designing integrated ecosystems that ensure a single source of truth for patient data, while leveraging Agentic AI to deliver proactive patient engagement insights.
Key Responsibilities
Salesforce Health Cloud & CRM Architecture
- Lead design and implementation of Salesforce Health Cloud or other Patient CRM platforms.
- Work closely with Solution Architects to define end-to-end system flows.
- Ensure seamless integration between Salesforce, AWS, and enterprise systems.
- Maintain a unified and governed patient data model.
AI Orchestration & Agentic AI
- Design and develop Agentic AI solutions for patient engagement.
- Build AI agents that process real-time data from enterprise data lakes.
- Deliver proactive insights and nudges to:
- Patients
- Case Managers
- Develop AI solutions using AWS Bedrock.
AWS Cloud & Data Engineering
- Architect solutions using AWS services such as:
- Lambda
- Glue
- S3
- Athena
- Integrate CRM systems with AWS data lakes.
- Optimize data pipelines and workflows.
Data Governance & Compliance
- Ensure all solutions comply with:
- HIPAA
- Regional privacy regulations
- Pharma compliance standards
- Implement secure data-sharing and privacy controls.
Analytics & Optimization
- Analyze complex datasets to drive patient engagement strategies.
- Troubleshoot and optimize data workflows.
- Maintain performance and scalability of patient data systems.
Stakeholder Engagement
- Communicate complex technical concepts to business and non-technical stakeholders.
- Collaborate across Commercial, IT, Data, and Compliance teams.
- Lead cross-functional initiatives in patient services transformation.
Required Skills
- 10+ years of experience in enterprise technology leadership roles.
- Strong hands-on experience with Salesforce Health Cloud.
- Experience in Patient Engagement / Patient Services tools (Pharma Commercial domain).
- Expertise in AWS services (Lambda, Glue, S3, Athena).
- Experience building AI Agents using AWS Bedrock.
- Strong understanding of real-time data orchestration.
- Experience working with enterprise data lakes.
- Knowledge of HIPAA and healthcare data compliance standards.
Ideal Candidate Profile
This role fits someone who:
- Has led Salesforce Health Cloud implementations in healthcare/pharma
- Understands patient engagement ecosystems deeply
- Has hands-on AWS data engineering experience
- Has implemented AI-driven engagement solutions
- Can bridge technical architecture with regulatory compliance
Shrey Sharma
Technical Recruiter
E: shrey.s@noviainfotech.com | M: 972-433-6783
LinkedIn:
https://www.linkedin.com/in/shrey-sharma-322992370/
Novia
Infotech, 4421 Avenida Ln, McKinney, TX, 75070, www.noviainfotech.com
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