Job Title: Scrum Master – Patient Strategy / Patient Services (Pharma Commercial)
Location: San Francisco, CA
Duration: 12+ Months
Experience Required: 8–12 Years
Domain: Pharma Commercial – Patient Strategy / Patient Services
Role Purpose:
We are seeking an experienced Scrum Master to enable Agile delivery for Patient Strategy and Patient Services initiatives within a pharmaceutical commercial environment. This role requires hands-on experience leading Agile teams supporting patient onboarding, benefits investigation, adherence programs, and patient support services (HUB models).
The ideal candidate will drive team effectiveness, remove cross-functional impediments, and ensure delivery aligns with compliance and patient-centric business outcomes.
Key Responsibilities:
Agile Delivery Leadership
Act as Scrum Master for one or more Agile teams delivering Patient Services / Patient Strategy solutions.
Facilitate all Agile ceremonies:
Sprint Planning
Daily Stand-ups
Sprint Reviews
Retrospectives
Ensure backlog readiness and alignment with patient-centric business objectives.
Patient Services Program Support
Support initiatives related to:
Patient onboarding and enrollment
Benefits investigation and access services
Patient adherence and persistence programs
Patient support services (PSP / HUB models)
Work closely with Product Owners and BSAs to ensure clear and actionable user stories.
Cross-Functional Coordination
Remove impediments across Commercial, IT, Compliance, Legal, and HUB vendors.
Coordinate across multiple teams and external vendors involved in patient services execution.
Monitor dependencies and escalate risks as needed.
Metrics & Reporting
Track and report Agile delivery metrics including:
Velocity
Sprint health
Risks and blockers
Cross-team dependencies
Promote continuous improvement through actionable retrospective outcomes.
Compliance & Governance
Ensure Agile delivery aligns with pharma compliance standards, including:
GDPR / HIPAA
Consent management
MLR (Medical, Legal, Regulatory) review processes
Required Skills & Experience:
8+ years of experience as a Scrum Master or Agile Delivery Lead.
Experience delivering initiatives in:
Pharma commercial
Patient engagement
Patient services
Healthcare programs
Strong understanding of patient services workflows (onboarding, benefits, adherence).
Experience working in regulated pharma environments.
Excellent facilitation, stakeholder management, and communication skills.
Strong ability to navigate cross-functional and vendor-driven environments.
Preferred Experience:
Exposure to:
Salesforce Health Cloud / Service Cloud
Veeva CRM
Patient HUB integrations
Experience working with:
Patient support vendors
Call centers
Nurse support programs
SAFe / Scrum certifications preferred.
Thanks & Regards
Ishita Bali
Novia Infotech LLC
4421 Avenida Ln, McKinney, TX 75070
Email: ishita.b@noviainfotech.com
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