Job Title: Business Systems Analyst – Patient Services (Pharma Commercial)
Location: San Francisco, CA
Duration: 12+ Months
Experience Required: 7–12 Years
Domain: Pharma Commercial – Patient Services
Role Purpose:
We are seeking an experienced Business Systems Analyst (BSA) to serve as a critical bridge between business, IT, and vendor partners in delivering Patient Services capabilities. The ideal candidate will have deep domain expertise in patient onboarding, benefits investigation, adherence programs, and HUB models, supporting commercial pharmaceutical initiatives.
Key Responsibilities:
Business & System Requirements
Gather, analyze, and document business and system requirements for Patient Services programs, including:
Patient onboarding and enrollment workflows
Benefits investigation and prior authorization processes
Copay and affordability programs
Patient adherence and persistence initiatives
Ongoing patient support services
Translate patient engagement strategies into:
Detailed user stories
Functional specifications
Acceptance criteria
Patient Journey Mapping
Map end-to-end patient journeys across:
Healthcare Providers (HCPs)
Patients
HUB operations
Internal business teams
Agile Delivery & Collaboration
Work closely with Scrum Masters and Technical Leads to support Agile delivery.
Participate in backlog grooming, sprint planning, and release coordination.
Support UAT planning, execution, and defect triage.
Compliance & Governance
Collaborate with Medical, Legal, Regulatory, and Privacy teams.
Ensure solutions align with GDPR, HIPAA, consent management, and AE reporting requirements.
Metrics & Reporting
Assist in defining and tracking KPIs such as:
Enrollment conversion
Adherence rates
Time-to-therapy
Program effectiveness
Required Skills & Experience:
7+ years of experience as a Business Systems Analyst / Business Analyst in Pharma Commercial or Patient Services.
Strong hands-on experience in:
Patient onboarding
Benefits investigation
Patient adherence programs
Patient support services / HUB models
Proven ability to write detailed functional requirements and Agile user stories.
Strong stakeholder engagement skills across business, IT, and vendor teams.
Excellent analytical, documentation, and communication skills.
Preferred Experience:
Experience with platforms such as:
Salesforce Health Cloud / Service Cloud
Veeva CRM
Patient HUB systems
Understanding of access and reimbursement processes.
Experience with omnichannel patient engagement strategies.
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Thanks & Regards
Ishita Bali
Novia Infotech LLC
4421 Avenida Ln, McKinney, TX 75070
Email: ishita.b@noviainfotech.com
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