Hiring for SAP S/4HANA for Charlotte, NC (ONSITE)

Hi,

Hope you are doing great!

I am trying to reach you for below contract requirement please let me know if you have any suitable candidates.

 

Please share your candidate details to my official email at shrey.s@noviainfotech.com.

Please share With Linkedin Id. 

Work Authorization: US Citizen Only. 

SAP S/4HANA (Enterprise Management – Service)
Location: Charlotte, NC (100% Onsite)
Duration: 12+ Months
Work Authorization: US Citizen only (ITAR requirement)

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Role Overview

We are seeking a detail-oriented Customer Service Representative to support SAP S/4HANA Enterprise Management – Service operations. This role focuses on order processing, pricing management, customer communication, and issue resolution, ensuring high levels of customer satisfaction and service excellence in a regulated environment.

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Key Responsibilities

Customer Service & Order Management

·       Perform order entry, invoicing, and document scanning

·       Demonstrate a strong sense of urgency in meeting customer needs

·       Handle escalated customer inquiries and complaints professionally

·       Collaborate with internal teams to ensure seamless customer interactions

·       Communicate clearly with customers via phone and written channels

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Pricing Management

·       Handle existing price inquiries

·       Resolve price discrepancies at order entry

·       Communicate price increases to customers

·       Manage and maintain price data files

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Customer-Facing & Inside Sales Support

·       Support inside sales and customer-facing activities

·       Communicate product specifications and features

·       Maintain strong product knowledge to support customer inquiries

·       Build and maintain positive customer relationships

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Process Improvement & Collaboration

·       Develop strategies to enhance customer service experience

·       Work closely with colleagues across departments to ensure service quality

·       Support continuous improvement in customer service processes

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Required Skills & Qualifications

·       Experience in Customer Service or Inside Sales roles

·       Strong knowledge or exposure to SAP S/4HANA Enterprise Management (Service)

·       Experience with order entry, invoicing, and pricing processes

·       Excellent customer communication and problem-solving skills

·       Strong attention to detail and ability to manage multiple priorities

·       Ability to work effectively in a team-oriented, onsite environment

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Mandatory Requirements

·       US Citizenship required

·       ITAR compliance mandatory

·       100% onsite in Charlotte, NC

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Key Competencies

·       Customer Service Operations

·       SAP S/4HANA – Service Processes

·       Order & Pricing Management

·       Customer Communication & Issue Resolution

·       Cross-Functional Collaboration

 

Thanks & Regards

Shrey Sharma

Technical Recruiter

E: shrey.s@noviainfotech.com

LinkedIn: https://www.linkedin.com/in/shrey-sharma-322992370/
Novia Infotech, 4421 Avenida Ln, McKinney, TX, 75070, www.noviainfotech.com

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