Hi,
This is Diksha Chaudhary working with Novia Infotech. We have the below contract job opportunity with one of our direct clients and would like to check if you have any resources available. Please send across the resume of your consultants along with the contact information at the earliest to diksha.c@noviainfotech.com.
Role: Application Support Data Analyst (IT Analyst)
Location: Dallas, TX (100% Onsite)
Duration: 12+ Months
Experience Required: 6–8 Years
Description:
We are seeking an experienced Application Support Data Analyst (IT Analyst) with strong analytical, process improvement, and operational reporting skills. The ideal candidate will be responsible for analyzing business and IT operational processes, developing dashboards and reporting artifacts, capturing and maintaining operational metrics, and identifying opportunities to improve efficiency and business outcomes.
This role requires a combination of data analysis, application support, business process analysis, and stakeholder management capabilities to support enterprise IT and business operations.
Required Skills
Analytics & Reporting
- Data Analysis
- Business Analytics
- Operational Analytics
- KPI Reporting
- KRI Reporting
- Metrics Management
- Dashboard Development
- Data Visualization
- Reporting & Insights
Business Process Analysis
- Business Process Analysis
- Process Mapping
- Process Documentation
- Process Improvement
- Business Process Reengineering
- Operational Effectiveness Analysis
- Gap Analysis
- Root Cause Analysis
Application Support & Operations
- Application Support
- Production Support
- Incident Analysis
- Operational Support
- Service Management
- IT Operations
Documentation & Artifacts
- Business Documentation
- Functional Documentation
- Process Flows
- Workflow Documentation
- Requirements Documentation
- Operational Procedures
- Technical Documentation
Data & Reporting Tools
- Microsoft Excel (Advanced)
- SQL (Preferred)
- Power BI (Preferred)
- Tableau (Preferred)
- Dashboarding Tools
- Data Reporting Platforms
Collaboration & Stakeholder Management
- Stakeholder Management
- Requirements Gathering
- Workshop Facilitation
- Cross-Functional Collaboration
- Communication Management
- Presentation Skills
Key Responsibilities
Analytics & Operational Reporting
- Develop and maintain:
- Key Performance Indicators (KPIs)
- Key Risk Indicators (KRIs)
- Operational Metrics
- Dashboards and Reports
- Monitor operational trends and provide actionable insights to stakeholders.
- Analyze data to identify opportunities for improving operational performance.
Process Analysis & Improvement
- Review existing business and IT processes supporting operational effectiveness.
- Identify:
- Process Constraints
- Bottlenecks
- Risks
- Improvement Opportunities
- Recommend process simplification and optimization initiatives.
- Drive improvements in operational metrics and business performance.
Documentation & Artifact Development
- Develop and maintain:
- Process Flow Diagrams
- Operational Dashboards
- Process Documentation
- Requirements Documents
- Metrics Reports
- Code Review Documentation
- Ensure documentation accurately represents current-state processes and operational practices.
Business & IT Collaboration
- Facilitate discussions with:
- IT Teams
- Product Teams
- Business Stakeholders
- Subject Matter Experts (SMEs)
- Gather and document requirements and business insights.
- Validate the completeness and accuracy of deliverables with stakeholders.
Data Analysis & Insights
- Analyze large datasets to:
- Identify Trends
- Detect Operational Inefficiencies
- Measure Performance
- Support Decision-Making
- Prepare analytical reports and recommendations for leadership teams.
Metrics Management
- Capture and maintain:
- Operational KPIs
- KRIs
- Service Metrics
- Performance Dashboards
- Ensure data integrity and reporting accuracy.
- Provide ongoing monitoring and periodic reporting to management.
Continuous Improvement
- Identify opportunities to:
- Simplify Processes
- Improve Operational Efficiency
- Enhance Service Delivery
- Strengthen Data-Driven Decision Making
- Support operational transformation and continuous improvement initiatives.
Required Qualifications
- Bachelor's Degree in:
- Computer Science
- Information Technology
- Information Systems
- Business Administration
- Data Analytics
- Related Discipline
- 6–8 years of experience in:
- Data Analysis
- Business Analysis
- IT Operations
- Application Support
- Reporting & Analytics
- Strong experience with:
- KPI and KRI Reporting
- Dashboard Development
- Process Documentation
- Process Analysis
- Operational Metrics Management
- Experience facilitating discussions with business and technical stakeholders.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work in cross-functional environments.
Preferred Qualifications
- Experience with:
- Power BI
- Tableau
- SQL
- ServiceNow
- JIRA
- Process Mapping Tools
- Experience supporting:
- Enterprise Applications
- IT Operations
- Production Support Environments
- Digital Transformation Programs
- Experience developing executive dashboards and operational scorecards.
- Exposure to Agile methodologies and IT Service Management processes.
Key Competencies
- Analytical Thinking
- Data-Driven Decision Making
- Process Improvement
- Attention to Detail
- Problem Solving
- Stakeholder Management
- Documentation Excellence
- Communication Skills
- Collaboration & Teamwork
- Ownership & Accountability
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Diksha Chaudhary |
E: diksha.c@noviainfotech.com |
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