Location: Wilmington MANetwork SME- PaloAlto and Fortigate L2
- Bachelor’s degree in technology or any other bachelor’s degree
- ~10 years of Enterprise / Telecom Network infrastructure relevant experience.
- Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained.
- Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure.
- Excellent interpersonal skills needed to work with various levels of technical staff members.
- Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines.
- Work with internal customers in managing requests/changes/incidents for your areas of work.
- Work with global teams to provide support and complete IT projects.
- Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines.
- Self-motivated, constructive and positive attitude.
- Possess good understanding of infrastructure management processes; knowledge on ITIL framework.
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