Telephony Product Owner for Frederick, MD

Hi,

My name is Rohit Chauhan, and I am a Staffing Specialist at Novia Infotech LLC. I am reaching out to you on an exciting job opportunity with one of our clients.

Job Title: Telephony Product Owner
Location: Frederick, MD

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Position Overview

We are seeking an experienced Telephony Product Owner to lead the strategy, development, and delivery of enterprise telephony and unified communications solutions. The ideal candidate will have extensive experience with VoIP, SIP, PBX, UCaaS, Microsoft Teams Calling, Contact Center platforms, and Agile product management.

As the Product Owner, you will collaborate with business stakeholders, engineering teams, infrastructure teams, and vendors to define product roadmaps, manage backlogs, prioritize features, and deliver scalable enterprise communication solutions. Experience with cloud telephony migrations and enterprise integrations is highly desirable.

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Key Responsibilities

Product Ownership & Agile

• Own and manage the product roadmap for enterprise telephony and unified communication platforms.
• Gather business requirements and translate them into detailed user stories and acceptance criteria.
• Prioritize and maintain the product backlog based on business value and organizational objectives.
• Lead Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Work closely with development teams to ensure timely and high-quality product delivery.
• Define product vision, roadmap, release plans, and success metrics.

Enterprise Telephony & Unified Communications

• Lead initiatives involving enterprise telephony technologies, including:
• VoIP
• SIP
• PBX
• UCaaS
• Microsoft Teams Calling
• Unified Communications (UC)
• Support the implementation, enhancement, and optimization of enterprise communication platforms.
• Drive cloud telephony modernization and migration initiatives.
• Ensure telephony solutions meet business, security, and operational requirements.

Contact Center Solutions

• Support implementation and enhancement of enterprise Contact Center platforms.
• Collaborate with business and technical teams to improve customer communication capabilities.
• Evaluate and recommend improvements for Contact Center technologies.

Stakeholder Management

• Serve as the primary liaison between business stakeholders, Product Management, engineering teams, and vendors.
• Facilitate workshops, requirement gathering sessions, and product demonstrations.
• Communicate project status, risks, dependencies, and release plans to stakeholders.
• Manage vendor relationships and coordinate third-party solution implementations.

Enterprise Integrations

• Support integrations between telephony platforms and enterprise applications.
• Collaborate on integrations involving:
• CRM systems
• REST APIs
• Ticketing platforms
• Collaboration tools
• Ensure seamless interoperability across enterprise communication systems.

Continuous Improvement

• Monitor product performance and user adoption.
• Gather customer feedback and identify enhancement opportunities.
• Recommend process improvements to optimize communication services.
• Stay informed on emerging telephony and unified communications technologies.

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Required Qualifications

• Bachelor's degree in Information Technology, Telecommunications, Computer Science, or a related field.
• 7–12+ years of overall IT experience.
• Minimum 3+ years of experience as a Product Owner, Product Manager, or similar role.
• Strong experience managing enterprise telephony products.
• Hands-on knowledge of:
• VoIP
• SIP
• PBX
• UCaaS
• Microsoft Teams Calling
• Unified Communications Platforms
• Strong understanding of Agile and Scrum methodologies.
• Experience creating and managing:
• Product Backlogs
• User Stories
• Acceptance Criteria
• Product Roadmaps
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.

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Preferred Qualifications

• Experience with Contact Center platforms:
• Genesys
• NICE
• Avaya
• Cisco Contact Center
• Experience leading cloud telephony migration projects.
• Knowledge of enterprise integrations using:
• CRM platforms
• REST APIs
• Ticketing systems
• Familiarity with ITIL and enterprise service management practices.
• Experience working within large enterprise environments.

 

 

Rohit Chauhan IT Recruiter E: rohit.c@noviainfotech.com www.noviainfotech.com A: 4421 Avenida Ln, McKinney, TX, 75070

 

 

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