Hi,
This is Diksha Chaudhary working with Novia Infotech. We have the below contract job opportunity with one of our direct clients and would like to check if you have any resources available. Please send across the resume of your consultants along with the contact information at the earliest to diksha.c@noviainfotech.com.
Role: ServiceNow Solution Architect (ITSM | ITOM | CMDB | ITAM)
Location: San Jose, CA
Work Mode: Remote (20–30% Travel – Expenses Reimbursed)
Duration: : 12+ Months
Interview type: Telephonic / video
Description:
We are seeking a highly experienced ServiceNow Solution Architect to lead enterprise-wide design and implementation of complex ServiceNow solutions across multiple modules.
The ideal candidate will bring deep expertise in ITSM, ITOM (CMDB, Service Mapping, CSDM), and ITAM (HAM/SAM), along with strong integration, governance, and architectural leadership capabilities.
This is a client-facing leadership role requiring strategic planning, hands-on technical depth, and strong communication skills.
Must-Have Module Expertise
- ITSM (Incident, Problem, Change, Request)
- ITOM (CMDB, Discovery, Service Mapping, Event Management, Orchestration)
- CSDM (Common Service Data Model)
- ITAM (HAM / SAM)
Core Responsibilities
Solution Architecture & Strategy
- Lead end-to-end architecture and implementation of ServiceNow solutions.
- Define architectural roadmap aligned with business strategy.
- Design scalable, secure, and high-performance ServiceNow environments.
- Ensure alignment with CSDM standards and CMDB integrity.
ITOM & CMDB Leadership
- Architect and implement:
- Discovery schedules
- Service Mapping patterns
- Probes & Sensors
- Event Rules
- Optimize CMDB architecture and data model extensions.
- Drive platform governance and data quality standards.
Integration Architecture
- Design and implement integrations using:
- REST / SOAP
- OAuth2 / JWT
- MID Server
- Integrate with:
- LDAP / Active Directory
- SAP
- AWS / Azure
- Salesforce
- Enterprise monitoring & CMDB tools
- Ensure seamless interoperability and secure data exchange.
Customization & Platform Engineering
- Oversee configuration and customization across modules.
- Expertise in:
- JavaScript & Glide API
- Business Rules
- Flow Designer
- Virtual Agent
- Predictive Intelligence
- App Engine
- Manage update sets, deployments, and governance frameworks.
Governance, Security & Compliance
- Establish platform governance processes.
- Define data access controls and role-based security.
- Maintain performance, scalability, and platform integrity.
Leadership & Client Engagement
- Act as trusted advisor to clients.
- Mentor developers and administrators.
- Conduct architecture reviews and technical workshops.
- Lead upgrades, patches, and enhancement initiatives.
Technical Expertise
- ServiceNow Architecture & Design
- ITSM / ITOM / CMDB / CSDM
- HAM / SAM
- REST, SOAP, MID Server
- JavaScript, PowerShell, Python
- Discovery & Service Mapping
- Workflow Administration
- Reporting & UI Configuration
- DevOps / CI-CD pipelines for ServiceNow
Certifications (Preferred)
- ServiceNow Certified Technical Architect (CTA)
- Certified Application Developer (CAD)
- Certified System Administrator (CSA)
- ITIL Certification
Preferred Experience
- Cloud integration (AWS, Azure)
- DevOps & automation frameworks
- Experience with additional modules:
- CSM
- HRSD
- SecOps
- GRC
- SPM
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Diksha Chaudhary |
E: diksha.c@noviainfotech.com |
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