ServiceNow Developer & Administrator
Location: Evendale, OH (Onsite – 3–4 Days/Week)
Duration: 10 Months
Eligibility: US Citizen (Single Citizenship Only)
Experience Required: 10+ Years
Important Requirement
Candidates must have an active ServiceNow certification verifiable through the official ServiceNow Partner Portal. Profiles without an active certification will not be considered.
Position Overview
We are seeking an experienced ServiceNow Developer & Administrator to support multiple FedRAMP ServiceNow instances in a fast-paced Agile environment.
The ideal candidate will administer, configure, maintain, and enhance the ServiceNow platform while providing production support and collaborating with cross-functional teams including architects, business analysts, developers, and product owners.
Key Responsibilities
Platform Administration & Development
Configure and develop solutions on the ServiceNow platform.
Provision, install, configure, operate, and maintain ServiceNow environments.
Perform daily, weekly, and monthly system monitoring.
Support both production and non-production instances.
Perform routine configuration updates and enhancements.
Production Support & Troubleshooting
Provide daily administration and issue resolution.
Diagnose and troubleshoot complex technical and performance-related issues.
Collaborate with Production Support and ServiceNow Operations teams.
Document administrative processes and resolution procedures.
Upgrades & System Maintenance
Coordinate ServiceNow upgrades and patching.
Ensure instances are up to date with latest patches and configuration standards.
Assist in report, dashboard configuration, and operational maintenance tasks.
Collaboration & Agile Participation
Participate in daily scrum meetings and Agile ceremonies.
Collaborate with cross-functional teams to gather and refine requirements.
Conduct code reviews and mentor junior administrators/developers.
Required Qualifications
10+ years of overall IT experience.
3+ years of ServiceNow Platform Administration experience.
3+ years of hands-on experience with:
Incident Management
Problem Management
Change Management
Knowledge Management
Service Catalog
ITOM / CMDB
Strong JavaScript experience.
Strong troubleshooting and performance diagnostics skills.
Agile methodology experience.
Current ServiceNow System Administrator (CSA) certification (Mandatory).
Preferred Qualifications
ServiceNow Certified Application Developer.
ServiceNow Certified Implementation Specialist (CIS) – SPM and/or APM.
ITIL v3 or ITIL v4 certification.
Experience in ServiceNow Development, Administration, and Integration.
Key Competencies
Strong analytical and problem-solving skills.
Ability to work in regulated/FedRAMP environments.
Strong documentation and communication skills.
Team collaboration and mentoring abilities.
Thanks & Regards
Ishita Bali
Novia Infotech LLC
4421 Avenida Ln, McKinney, TX 75070
Email: ishita.b@noviainfotech.com
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