Urgent requirement of Engagement Manager for Plano, TX (Onsite)

Hi,

This is Diksha Chaudhary  working with Novia Infotech. We have the below contract job opportunity with one of our direct clients. Please send across the resume of along with the contact information at the earliest to diksha.c@noviainfotech.com.

Role: Engagement Manager

Location: Plano, TX (Onsite)

Duration: 12+ Months

Experience Required: 2–4 Years

 

Description:

We are seeking a dynamic Engagement Manager to act as the primary point of contact for customer engagements. The candidate will be responsible for managing end-to-end project delivery, ensuring client satisfaction, and driving long-term relationships within telecom or technology environments.

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Key Responsibilities

1. Client Engagement & Relationship Management

• Serve as the primary point of contact for client engagements
• Build and maintain strong client relationships to ensure satisfaction and retention
• Act as a liaison between clients and internal teams

2. Project Delivery

• Manage end-to-end delivery of multiple projects
• Ensure timelines, quality standards, and deliverables are met
• Handle multiple engagements simultaneously in a fast-paced environment

3. Collaboration & Stakeholder Management

• Collaborate with cross-functional teams to align solutions with customer needs
• Communicate effectively with stakeholders at all levels

4. Process Improvement & Growth

• Identify opportunities for process improvements
• Support upselling and cross-selling of services

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Required Skills

Core Competencies

• Customer Relationship Management (CRM)
• Project Management
• Analytics
• Telecom / Network Management domain knowledge

Experience

• 2–4 years of experience in customer engagement or client management roles
• Experience managing large-scale engagements in telecom or technology environments

Soft Skills

• Strong communication and negotiation skills
• Excellent stakeholder management abilities
• Ability to multitask and work under pressure

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Preferred Skills

• PMP or equivalent project management certification
• Experience with CRM platforms and customer success tools
• Knowledge of telecom industry processes and solutions

 

 

 

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Diksha Chaudhary US IT Recruiter www.noviainfotech.com

E: diksha.c@noviainfotech.com A: McKinney, TX, 75070

 

 

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