Hi,
My name is Rohit Chauhan, and I am a Staffing Specialist at Novia Infotech LLC. I am reaching out to you on an exciting job opportunity with one of our clients.
Job Title: Product Manager (Credit Card )
Location: Phoenix, AZ
Max Rate: $52/hr
Role Overview
We are seeking an experienced Product Manager with strong expertise in credit card authorization and third-party vendor management. This role will act as a key bridge between business, technology, and external partners to deliver high-quality, compliant, and customer-centric solutions.
Key Responsibilities
- Understand business objectives and customer needs, and translate them into innovative product solutions
- Partner closely with technology teams to ensure seamless delivery and best-in-class customer outcomes
- Serve as the primary liaison between the organization and third-party servicing partners
- Manage and strengthen relationships with product operations and external vendors
- Monitor and improve third-party servicing processes to reduce risk and protect corporate reputation
- Conduct contract testing to ensure compliance with AEMP 10 and internal standards
- Oversee implementation of new products/services across third-party vendors, ensuring quality and risk mitigation
- Ensure regulatory and compliance adherence across all partner interactions
- Collaborate with Operations Excellence, Business, and Product teams to identify gaps and streamline processes
- Track and manage SLAs, KPIs, and vendor performance metrics
- Drive process improvements, audit readiness, and remediation activities
- Act as an escalation point for partner-related issues and incidents
- Manage third-party lifecycle activities including pre-contract, post-contract, and termination phases
- Develop and maintain dashboards and reporting frameworks for leadership updates
- Lead multiple initiatives simultaneously with a strong focus on delivery, outcomes, and timelines
Required Skills (Must-Have)
- Experience in Product Management, preferably in financial services
- Strong knowledge of credit card authorization processes (preferred)
- Experience managing third-party vendors and service providers
- Understanding of:
- SLA tracking & performance reporting
- Process controls & risk management
- Vendor lifecycle management
- Strong analytical and problem-solving skills
- Proven ability to manage multiple priorities and projects simultaneously
- Excellent communication, stakeholder management, and influencing skills
Preferred / Nice-to-Have Skills
- Experience with AEMP 10 compliance standards
- Exposure to financial institutions / payments domain
- Experience in audit, compliance, and remediation processes
- Ability to build executive dashboards and reporting insights
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Rohit Chauhan IT Recruiter A: 4421 Avenida Ln, McKinney, TX, 75070
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