Job Title: ServiceNow Architect
Location: San Francisco, CA / Cincinnati, OH / Dallas, TX (Onsite)
Duration: 12+ Months
Important Requirements
- Only U.S. Citizens or Green Card Holders (Federal Compliance – FedRAMP)
- CTA (Certified Technical Architect – ServiceNow) is Mandatory
Role Overview
We are seeking a highly experienced ServiceNow Architect / Technical Consultant with strong expertise in FedRAMP-compliant implementations and enterprise-scale ServiceNow solutions. The ideal candidate will lead architecture design, implementation, and transformation programs across ITSM, ITOM, FSM, and CMDB while ensuring compliance, scalability, and best practices.
Key Responsibilities
Architecture & Solution Design
- Lead end-to-end ServiceNow architecture and implementation
- Design scalable and secure solutions aligned with FedRAMP requirements
- Translate business requirements into technical and functional designs
- Define architecture for:
- ITSM / ITOM
- FSM
- CMDB
Implementation & Delivery
- Lead:
- Greenfield implementations
- Re-platforming
- Instance consolidation and migration
- Oversee:
- Development
- Integration with third-party tools
- Deployment and orchestration
- Ensure adherence to coding standards and best practices
FedRAMP & Compliance
- Implement and manage:
- FedRAMP security standards
- Authorization processes
- Continuous monitoring
- Ensure compliance with ITIL and industry standards
Technical Leadership
- Provide technical direction across project lifecycle
- Mentor and guide development teams
- Review technical deliverables and ensure quality
- Drive architecture governance and best practices
Development & Platform Expertise
- Hands-on experience with:
- ServiceNow platform development
- JavaScript scripting
- Workflow and UI configuration
- Expertise in:
- Custom application design
- Integrations
- Orchestration
Stakeholder & Project Management
- Engage with clients and stakeholders for:
- Requirement analysis
- Solution discussions
- Status reporting
- Lead Agile delivery and project execution
- Create and manage:
- Development plans
- Dashboards and reporting
Required Skills & Qualifications
- Extensive experience as a ServiceNow Architect / Senior Consultant
- Mandatory certifications:
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified System Administrator
- Implementation Specialist (ITSM / HAM / SAM / Discovery)
- ITIL V3 Foundation
- Strong expertise in:
- ServiceNow deployments and integrations
- Instance merging and upgrades
- ITIL process definition
- Experience with:
- Support, maintenance, migration, and implementation projects
- Strong knowledge of:
- FedRAMP security and compliance
- FSM design and implementation for enterprise clients
Core Competencies
- Excellent communication and client handling skills
- Strong leadership and mentoring capabilities
- Ability to drive large-scale transformation programs
- Strong analytical and problem-solving skills
Preferred Skills
- Experience working with federal or regulated environments
- Strong expertise in enterprise-scale ServiceNow implementations
- Experience with reporting, dashboards, and analytics
Thanks & Regards
Ishita Bali
Novia Infotech LLC
4421 Avenida Ln, McKinney, TX 75070
Email: ishita.b@noviainfotech.com
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