Job Title: Agentforce QA Engineer (Salesforce AI & Automation Testing)
Location: Durham, NC (Onsite)
Duration: 12+ Months
Job Summary
We are seeking an experienced Agentforce QA Engineer to validate and test AI-driven autonomous agents built on Salesforce. This role is critical in ensuring agents operate accurately, securely, and in compliance with business and governance standards. The ideal candidate will bring strong expertise in Salesforce testing along with knowledge of AI-driven workflows and automation.
Key Responsibilities
Agentforce & AI Testing
- Test Salesforce Agentforce autonomous agents for accuracy, reliability, and goal completion
- Validate decision logic, reasoning paths, prompt behavior, and fallback mechanisms
- Identify issues such as hallucinations, incorrect actions, infinite loops, and unintended outcomes
- Validate guardrails, escalation logic, and human intervention workflows
Salesforce Functional & Automation Testing
- Test integrations with:
- Sales Cloud
- Service Cloud
- Experience Cloud
- Custom Salesforce applications
- Perform functional, regression, and smoke testing for:
- Apex
- Flows
- Lightning Web Components (LWC)
- Validate end-to-end workflows triggered by AI agents
Conversational & Prompt Testing
- Test conversational scenarios including:
- Multi-turn interactions
- Ambiguous inputs
- Invalid or malicious prompts
- Context switching
- Validate prompt consistency, grounding data, and response accuracy
Data Security & Compliance
- Ensure agents adhere to Salesforce data access controls and permissions
- Validate PII masking, data privacy, and secure execution of actions
- Ensure compliance with governance and security standards
Test Design & Execution
- Create test cases, scenarios, and datasets specific to AI-driven systems
- Execute manual and automated tests
- Log, track, and retest defects using QA tools
Monitoring & Quality Metrics
- Monitor agent behavior across environments
- Define and track KPIs such as:
- Accuracy rate
- Failure rate
- Escalation rate
- Support UAT cycles and production readiness
Required Skills & Qualifications
Salesforce Testing Skills
- Strong experience testing Salesforce applications (Sales Cloud / Service Cloud)
- Knowledge of:
- Apex
- Flows
- Lightning Web Components (LWC)
- Experience with Salesforce deployments and environments
AI & Agentforce Expertise
- Experience with:
- Salesforce Agentforce
- Einstein Bots or conversational AI platforms
- Understanding of:
- AI agents and decision logic
- Prompt testing and conversational QA
QA & Tools
- Experience with manual and automation testing
- Familiarity with tools such as:
- Jira
- Azure DevOps
- Experience in REST API testing
Experience & Education
- 8–10 years of overall QA/testing experience
- 5–8 years of hands-on experience in Salesforce / AI / automation testing
Soft Skills
- Strong analytical and problem-solving abilities
- Ability to identify edge cases and failure scenarios
- Excellent communication with cross-functional teams
Key Highlights
- Work on cutting-edge Salesforce AI (Agentforce) solutions
- Focus on AI validation, automation testing, and governance
- High-impact role ensuring quality and reliability of autonomous systems
Thanks & Regards
Ishita Bali
Novia Infotech LLC
4421 Avenida Ln, McKinney, TX 75070
Email: ishita.b@noviainfotech.com
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