Job Title: MuleSoft Integration Analyst
Location: Charlotte, NC (Fort Mill, SC area)
Duration: 12+ Months
US Citizens or Green Card
Job Summary
We are seeking a Senior Support Analyst (Integration) with strong expertise in MuleSoft and API integrations to manage and support enterprise integration platforms. This role involves troubleshooting complex issues, ensuring system reliability, and supporting mission-critical production environments.
Important Notes
- Only US Citizens or Green Card holders eligible
- Local candidates in Charlotte, NC preferred (in-person interview may be required)
Key Responsibilities
Integration Support & Troubleshooting
- Provide advanced technical support for complex integration and API-related issues
- Diagnose, troubleshoot, and resolve system errors and performance bottlenecks
- Perform root cause analysis and implement long-term solutions
API & Platform Management
- Manage and support API platforms, including MuleSoft Anypoint Platform
- Ensure seamless integration between enterprise systems and applications
- Support API lifecycle including development, deployment, and monitoring
Production Support & Incident Management
- Handle day-to-day incidents, perform health checks, and ensure system stability
- Respond to major incidents and minimize business impact
- Participate in on-call rotation for 24x7 production support
- Escalate issues to appropriate teams and coordinate resolution
System Reliability & Performance
- Monitor system performance and proactively identify potential issues
- Improve system reliability, availability, and end-user experience
- Implement monitoring and alerting solutions
Deployment & Continuous Improvement
- Support deployments and ensure smooth transition to production
- Identify process improvement opportunities and implement best practices
- Develop documentation, runbooks, and knowledge-sharing materials
Required Skills & Qualifications
Technical Skills
- 5–8+ years of experience as an Integration Engineer or Support Analyst
- 3+ years of hands-on experience with MuleSoft or similar API platforms
- Strong experience with:
- MuleSoft Anypoint Platform
- API Management & Integration
- Data transformation and flow design
- Knowledge of:
- Java, XML, JSON
- REST APIs
Monitoring & Tools
- Experience with monitoring and alerting tools such as:
- Grafana
- Dynatrace
- Prometheus
- Datadog
- Splunk
Additional Skills
- Strong understanding of system architecture and integration patterns
- Experience in Agile/Scrum environments
- Strong troubleshooting and analytical skills
Education & Experience
- Bachelor’s degree in Computer Science or related field
- Proven experience in root cause analysis and complex issue resolution
Soft Skills
- Excellent communication and collaboration skills
- Ability to work in fast-paced, production support environments
- Strong stakeholder management and teamwork
Key Highlights
- Strong focus on MuleSoft API integration and production support
- Hands-on role with enterprise integration platforms
- Opportunity to work in high-impact, mission-critical systems
Thanks & Regards
Ishita Bali
Novia Infotech LLC
4421 Avenida Ln, McKinney, TX 75070
Email: ishita.b@noviainfotech.com
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