Genesys Consultant LOCAL TO CARY NC

Hi,

Hope you are doing well!!

I have an urgent requirement with one of my clients. Please find the job details below and forward me your updated resume along with your contact details at Jitendra.s@noviainfotech.com

LOCAL TO CARY NC ONLY!

Role : Genesys Consultant

Overall Experience 8-12 years

Qualification Bachelor’s degree

Role Overview This role will lead the design, development, and deployment of cloud-based contact center solutions using Genesys Cloud CX. The ideal candidate should have deep expertise in Genesys cloud architecture, integrations, and automations to optimize customer engagement strategies.

 

Key Responsibilities

• Design scalable and secure Genesys Cloud CX solutions based on business needs.

• Design and implement AI powered IVA solutions.

• Develop architecture blueprints, workflows, and best practices for implementations.

• Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics.

• Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.)

• Troubleshoot technical issues, ensuring minimal downtime.

• Work with business teams to understand contact center needs.

• Collaborate with developers, engineers, and IT teams to for seamless deployment.

• Provide technical guidance and mentorship to junior team members.

 

Technical Skills:

• Strong expertise in Genesys Cloud CX architecture and configuration.

• Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM) and Analytics.

• Proficiency in APIs, Web Services (RESTful, JSON, OAuth)

• Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation.

• Good experience on Genesys Cloud CI/CD and DevOps.

• Experience in AWS, Azure, or other cloud platforms is a plus.

Essential Skills: Genesys Consultant

Desirable Skills: Genesys Cloud CX Solution Architect: This role will lead the design| development| and deployment of cloud-based contact center solutions using Genesys Cloud CX. The ideal candidate should have deep expertise in Genesys cloud architecture| integrations| and automations to optimize customer engagement strategies.

Keyword: ~Genesys| Solution architect| IVR| Python| Javascript| Powershell~

Skills: Avaya Aura~CTI Genesys

Jitendra Singh

Sr.Technical Recruiter

Jitendra.s@noviainfotech.com

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