Genesys Cloud CX Solution Architect for Cary, NC (Local Candidates Only)

Hi

My name is Rohit Chauhan, and I am a Staffing Specialist at Novia Infotech LLC. I am reaching out to you on an exciting job opportunity with one of our clients.

 

Job Title: Genesys Cloud CX Solution Architect

Location: Cary, NC (Local Candidates Only)
Bill Rate: $55/hr

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Role Overview

We are seeking an experienced Genesys Cloud CX Solution Architect to lead the design, development, and deployment of scalable cloud-based contact center solutions. The ideal candidate will possess deep expertise in Genesys Cloud architecture, integrations, and automation, enabling enhanced customer engagement and operational efficiency.

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Key Responsibilities

• Architect and design scalable, secure Genesys Cloud CX solutions aligned with business requirements
• Lead implementation of AI-powered Intelligent Virtual Agent (IVA) solutions
• Develop architecture blueprints, solution designs, and best practices
• Configure Genesys Cloud CX components including:
• IVR (Interactive Voice Response)
• ACD (Automatic Call Distribution)
• Call Routing & SIP Trunking
• Workforce Engagement Management (WEM)
• Reporting & Analytics
• Integrate Genesys Cloud with third-party systems (CRM, WFM, AI/ML platforms, etc.)
• Troubleshoot and resolve technical issues ensuring high system availability
• Collaborate with business stakeholders to gather and refine contact center requirements
• Work closely with developers, engineers, and IT teams for seamless deployments
• Provide technical leadership and mentorship to junior team members

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Required Technical Skills

• Strong expertise in Genesys Cloud CX architecture & configuration
• Hands-on experience with:
• IVR, ACD, SIP Trunking, Call Routing
• Workforce Engagement Management (WEM)
• Contact Center Analytics
• Experience with APIs & Web Services (REST, JSON, OAuth)
• Proficiency in scripting/automation using:
• JavaScript
• Python
• PowerShell
• Experience with CI/CD pipelines and DevOps practices in Genesys environments
• Strong understanding of CTI integrations (Genesys, Avaya Aura)

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Preferred / Desirable Skills

• Experience with cloud platforms such as AWS, Azure
• Exposure to AI/ML integrations in contact center environments
• Strong problem-solving and troubleshooting skills
• Excellent communication and stakeholder management

 

 

Rohit Chauhan IT Recruiter E: rohit.c@noviainfotech.com www.noviainfotech.com A: 4421 Avenida Ln, McKinney, TX, 75070

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