Hi
My name is Rohit Chauhan, and I am a Staffing Specialist at Novia Infotech LLC. I am reaching out to you on an exciting job opportunity with one of our clients.
Job Title: Sterling OMS Support Engineer / Application Support Analyst
Location: Katy, TX Hybrid (4–5 days onsite at client office)
Job Description
We are seeking a Sterling OMS Support Engineer with strong experience in application support, production issue management, and continuous improvement of support processes. The ideal candidate will have hands-on experience supporting Sterling Order Management System (OMS) and using monitoring and incident management tools to ensure smooth system operations and quick resolution of issues.
Key Responsibilities
- Provide production and application support for Sterling OMS, ensuring system stability, performance, and availability.
- Monitor applications and troubleshoot issues using tools such as **ServiceNow, Jira, Splunk, and Dynatrace.
- Investigate and resolve production incidents, service requests, and problem tickets within defined SLAs.
- Perform debugging, root cause analysis (RCA), and mitigation of system issues affecting order processing and integrations.
- Work closely with development and infrastructure teams to identify and resolve application defects and performance issues.
- Support continuous improvement initiatives to enhance support processes, monitoring capabilities, and incident response efficiency.
- Maintain clear and proactive communication with stakeholders, providing status updates and resolution details during incidents.
- Analyze system logs and metrics to identify trends and prevent recurring issues.
- Participate in incident management, problem management, and change management processes.
- Document support procedures, troubleshooting guides, and knowledge base articles for operational efficiency.
- Assist in deployment support, system validation, and post-release monitoring.
- Collaborate with cross-functional teams to ensure smooth order lifecycle operations within Sterling OMS.
Required Skills
- Hands-on experience with IBM Sterling Order Management System (Sterling OMS).
- Experience with production/application support processes and incident management.
- Strong knowledge of monitoring and support tools such as ServiceNow, Jira, Splunk, and Dynatrace.
- Strong debugging, troubleshooting, and mitigation skills.
- Experience in continuous improvement of support processes.
- Excellent stakeholder communication and coordination skills.
- Ability to work in a fast-paced production support environment.
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Rohit Chauhan IT Recruiter M: 972-430-3250 A: 4421 Avenida Ln, McKinney, TX, 75070
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