Hi
My name is Rohit Chauhan, and I am a Staffing Specialist at Novia Infotech LLC. I am reaching out to you on an exciting job opportunity with one of our clients.
Job Title: Sterling OMS Support Engineer / Analyst
Location: Katy, TX
Job Summary
We are seeking a skilled Sterling OMS Support Engineer with strong experience in production support, troubleshooting, and stakeholder communication. The ideal candidate will be responsible for ensuring the stability and performance of the Sterling Order Management System (OMS), handling incidents, and driving continuous improvement in support processes.
Key Responsibilities
Production Support & Monitoring
- Provide L2/L3 support for Sterling OMS applications
- Monitor system health and ensure smooth order processing
- Handle incidents, service requests, and problem tickets
Troubleshooting & Debugging
- Perform root cause analysis (RCA) for application issues
- Debug production issues and implement quick mitigation solutions
- Analyze logs and system behavior using monitoring tools
Support Tools & Monitoring
- Utilize tools such as:
- ServiceNow (incident/change management)
- Jira (tracking and reporting)
- Splunk / Dynatrace (log analysis and performance monitoring)
- Ensure proper documentation and tracking of all issues
Continuous Improvement
- Identify gaps in current support processes and suggest improvements
- Implement automation or enhancements to improve system reliability
- Reduce recurring issues and improve overall support efficiency
Stakeholder Communication
- Communicate effectively with business and technical stakeholders
- Provide regular updates on incidents, resolutions, and system status
- Manage expectations and ensure timely issue resolution
Required Skills
- Strong experience in Sterling OMS (IBM Sterling Order Management System)
- Hands-on experience in production support environments
- Expertise in debugging, troubleshooting, and mitigation strategies
- Experience with ServiceNow, Jira, Splunk, Dynatrace
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
Preferred Skills
- Experience in retail / eCommerce domain
- Knowledge of order lifecycle and fulfillment processes
- Familiarity with Unix/Linux and SQL (optional but beneficial)
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Rohit Chauhan IT Recruiter A: 4421 Avenida Ln, McKinney, TX, 75070
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