Hi
My name is Rohit Chauhan, and I am a Staffing Specialist at Novia Infotech LLC. I am reaching out to you on an exciting job opportunity with one of our clients.
Job Title: SRE - Application
Support Engineer – WebSphere Commerce (WCS)
Location: Springfield, MO
Job Description
We are seeking an experienced L2 Application Support Engineer to provide operational and technical support for a mission-critical WebSphere Commerce Suite (WCS) 8.x eCommerce platform. The ideal candidate will have strong troubleshooting, monitoring, and incident management skills to ensure the stability, performance, and availability of enterprise eCommerce applications.
Key Responsibilities
Incident Response & Troubleshooting
- Respond to production incidents and alerts within defined SLA timelines.
- Perform root cause analysis and troubleshoot issues related to order processing, payment gateway failures, checkout processes, and shopping cart functionality.
- Analyze application logs to identify recurring issues and implement resolutions.
- Investigate product catalog synchronization, inventory updates, and cache-related issues affecting product data and pricing.
- Coordinate incident resolution activities and provide regular status updates to stakeholders.
Monitoring & Performance Management
- Monitor system performance and application health using APM tools such as AppDynamics, Dynatrace, Nagios, or similar monitoring solutions.
- Track key metrics including response time, system throughput, error rates, and application availability.
- Monitor scheduled jobs, batch processes, and system alerts to ensure successful execution.
- Perform proactive health checks and performance optimization for the eCommerce platform.
Application Operations
- Execute service restart, recovery procedures, and maintenance tasks for WebSphere Commerce components.
- Perform cache invalidation, data refresh, and catalog updates as required.
- Monitor and troubleshoot feed file processing and data integration workflows.
- Manage scheduler operations, batch job monitoring, and job failure resolution.
Required Skills & Qualifications
- 6–8+ years of experience in Application Support or Technical Support roles in enterprise environments.
- Hands-on experience with IBM WebSphere Commerce Suite (WCS) 8.x or similar eCommerce platforms.
- Strong knowledge of Site Reliability Engineering (SRE) concepts and application monitoring practices.
- Experience supporting L2 production environments for eCommerce platforms.
- Working knowledge of databases such as DB2, Oracle, or SQL Server with basic SQL query skills.
- Familiarity with Linux/Unix operating systems and command-line operations.
- Understanding of web technologies such as HTTP/HTTPS, load balancers, and web servers.
- Experience with APM tools like AppDynamics, Dynatrace, or similar performance monitoring solutions.
Operational & Process Skills
- Experience with incident management, problem management, and change management processes (ITIL framework).
- Ability to work in a 24x7 shift-based production support environment.
- Experience coordinating with vendors and internal teams during critical incidents and escalations.
- Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications
- Experience with enterprise eCommerce environments and high-traffic production systems.
- Knowledge of multi-tier application architectures and integration workflows.
- Exposure to performance tuning and system capacity planning.
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Rohit Chauhan IT Recruiter A: 4421 Avenida Ln, McKinney, TX, 75070
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