Need: NICE InContact LiveVox Developer for Plano, TX

Job Title: NICE InContact / LiveVox Developer – Call Center Platforms
Location: Plano, TX – Hybrid (3–4 Days Onsite per Week)
6565 Headquarters Drive, Plano, TX 75024
Work Schedule: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
Duration: 12+ Months

 

Position Overview

We are seeking an experienced NICE InContact / LiveVox Developer with strong expertise in call center technologies, omnichannel scripting, and contact center platforms. The ideal candidate will have hands on experience with NICE CXOne, LiveVox dialer platforms, and enterprise call center integrations. This role requires strong experience in contact center scripting, AWS services, Kafka integration, and Salesforce call center configurations to support enterprise scale customer engagement platforms.

Key Responsibilities

1. NICE InContact Development
   Design, develop, and maintain contact center solutions using NICE InContact including omnichannel Studio scripting and call flow configurations.

2. Call Center Platform Integration
   Develop and support integrations between NICE InContact, LiveVox dialer systems, and enterprise call center platforms.

3. Omnichannel Scripting
   Build and maintain advanced call center scripts using NICE Studio scripting to support voice, messaging, and omnichannel customer interactions.

4. LiveVox Dialer Development
   Develop and maintain LiveVox Smart Reach dialer configurations and scripts to support outbound dialing and customer engagement workflows.

5. NICE Platform Management
   Work with NICE platform components including NICE Personal Contact Dialer, NICE IEX workforce management, and NICE Quality Management solutions.

6. AWS and Cloud Integration
   Work with AWS services including EC2, EKS, and Lambda to support contact center application deployments and integrations.

7. Kafka and Data Integration
   Support Kafka based messaging integrations and configure Kafka pipelines supporting enterprise communication systems.

8. API and Data Platform Integration
   Integrate contact center platforms with enterprise systems using API gateways, Elastic Stack (ELK), and Snowflake data platforms.

9. Salesforce Integration
   Configure and support Salesforce call center integrations including SSO configuration, SailPoint identity profiling, omnichannel call center setup, managed packages, and softphone integration with NICE and LiveVox switches.

10. DevOps and CI/CD Support
    Work with DevOps pipelines and CI/CD tools to automate deployments, configuration updates, and platform monitoring.

11. Troubleshooting and Optimization
    Diagnose and resolve system issues related to call routing, dialer operations, messaging platforms, and integration layers.

Required Skills

1. Minimum 10+ years of experience in NICE InContact or LiveVox development within enterprise contact center environments.

2. Strong experience working with NICE InContact Studio scripting including omnichannel scripting.

3. Hands on experience with NICE Personal Contact Dialer.

4. Strong experience with NICE IEX workforce management systems.

5. Experience with NICE Quality Management solutions.

6. Hands on experience with LiveVox dialer platforms including Smart Reach scripting.

7. Experience integrating call center platforms with AWS services including EKS, EC2, and Lambda.

8. Strong knowledge of Kafka messaging platforms and Kafka configuration.

9. Experience with Elastic Stack (ELK), API gateway integrations, and Snowflake data platforms.

10. Experience integrating contact center platforms with Salesforce including SSO configuration, omnichannel setup, SailPoint identity integration, and softphone integrations.

11. Knowledge of CI/CD tools and DevOps pipelines.

12. Strong troubleshooting, debugging, and system optimization skills.

Preferred Skills

1. NICE CXOne platform experience.

2. Advanced experience in NICE Quality Management, NICE IEX, and NICE Personal Contact Dialer platforms.

3. Strong experience in LiveVox Smart Reach scripting and outbound dialer automation.

4. Experience integrating contact center platforms with Kafka driven messaging architectures.

Education Requirements

1. Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

Experience Required

1. Minimum 10 to 12 years of experience working with enterprise contact center platforms including NICE InContact and LiveVox solutions.

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Thanks & Regards
Ishita Bali
Novia Infotech LLC
4421 Avenida Ln, McKinney, TX 75070
Email: ishita.b@noviainfotech.com

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