Hi,
Job Title : IBM
WebSphere Commerce Engineer (SRE Environment)
Location: Springfield, MO - Onsite
Duration: 12+ Months
Experience Required: 6–8+ Years
Position Overview
We are seeking an experienced L2 Application Support Engineer to provide operational support for a mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.
This role requires strong troubleshooting expertise, proactive monitoring, and incident management skills to ensure high availability, stability, and performance of enterprise e-commerce systems.
Core Competencies
· Digital: Site Reliability Engineering (SRE)
· IBM WebSphere
· Web Commerce Application Support (Must Have)
Key Responsibilities
Incident Response & Troubleshooting
· Respond to production incidents within defined SLAs.
· Perform root cause analysis for application performance and functional issues.
· Troubleshoot:
o Order processing failures
o Payment gateway issues
o Checkout and cart/session management problems
o Product catalog & inventory synchronization issues
o Cache invalidation and performance bottlenecks
· Analyze application logs and identify recurring issue patterns.
· Coordinate with vendors and internal teams during escalations.
Monitoring & Performance Management
· Monitor WebSphere Commerce application health using tools such as:
o AppDynamics
o Dynatrace
o Nagios (or similar APM tools)
· Track KPIs including response times, throughput, and error rates.
· Handle performance alerts during peak traffic.
· Monitor scheduled jobs and batch processes.
· Perform proactive system health checks.
Application Operations & Support
· Execute restart and recovery procedures for WCS components.
· Perform cache invalidation and product refresh operations.
· Monitor and troubleshoot feed file processing and data integrations.
· Manage WCS scheduler and batch job processes.
· Support multi-tier architecture environments.
Required Qualifications
Technical Skills
· 6–8+ years of overall IT experience.
· 3–5 years in application support or technical support roles.
· Minimum 2 years of hands-on experience with:
o WebSphere Commerce Suite (WCS) 8.x (Mandatory)
· Experience with databases:
o DB2
o Oracle
o SQL Server
o Strong SQL fundamentals
· Basic Linux/Unix command-line knowledge.
· Knowledge of web technologies:
o HTTP/HTTPS
o Load balancers
o Web servers
· Experience with monitoring tools (AppDynamics, Dynatrace, etc.).
Application Support Experience
· Troubleshooting enterprise e-commerce applications.
· Experience with:
o Scheduled job monitoring
o Batch process management
o Feed file processing
o Data integration workflows
· Understanding of multi-tier application architecture.
Operational Skills
· Experience in 24x7 shift-based support environments.
· Strong knowledge of ITIL processes:
o Incident Management
o Problem Management
o Change Management
· Experience handling escalations and coordinating vendor support.
Key Competencies
· Strong analytical and troubleshooting skills.
· Ability to work under pressure in high-availability environments.
· Excellent communication skills.
· Proactive mindset aligned with Site Reliability Engineering (SRE) practices.
Akshit Singh
M : 972-961-2517
https://www.linkedin.com/in/akshit-kumar-singh-5ba3aa138/
E : akshit.s@noviainfotech.com
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