Hi,
Job Title: Amelia Developer (Voice & Chat AI)
Location: San Antonio, TX /
Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ
(Onsite)
Duration:
12+ Months
Experience Required:
6–8 Years
Role Overview
We are seeking an experienced Amelia Developer with strong expertise in Conversational AI, Voicebot development, and NLP-driven automation. The ideal candidate will design and develop intelligent conversational solutions using the Amelia (formerly IPsoft) platform to support customer service and internal IT operations.
This role requires strong integration experience with contact center platforms, backend APIs, and enterprise ITSM systems.
Key Responsibilities
1️⃣ Conversational AI Development
· Design, build, and deploy conversational AI solutions using Amelia (IPsoft).
· Develop intelligent voice and chatbots for customer support and internal IT services.
· Implement natural and intuitive conversational flows.
· Optimize conversational experiences using analytics and performance insights.
2️⃣ Voicebot Development
· Develop advanced voicebot solutions using:
o Speech-to-Text (STT)
o Text-to-Speech (TTS)
· Design natural, human-like voice interactions.
· Improve voicebot accuracy and response quality.
3️⃣ NLP & Machine Learning
· Implement Natural Language Processing (NLP) models for:
o Intent recognition
o Entity extraction
o Context management
· Improve chatbot performance using machine learning techniques.
4️⃣ System Integrations
· Integrate Amelia bots with enterprise systems using:
o REST APIs
o SOAP APIs
o XML services
o Webhooks
· Connect with platforms such as:
o AWS Connect
o ServiceNow
o Jira
o Rally
o Contact Center technologies
o Enterprise identity services (AD/SSO/LDAP)
5️⃣ Automation & Scripting
· Develop automation scripts using:
o Python
o JavaScript
o React JS
· Support ServiceDesk and IT Operations automation workflows.
· Ensure efficient bot orchestration with backend services.
Required Skills
· Strong experience with Amelia (IPsoft) conversational AI platform.
· Voicebot development experience with STT and TTS.
· Strong NLP knowledge including intent recognition and entity extraction.
· Experience integrating bots with backend systems using APIs.
· Hands-on experience integrating Amelia with:
o AWS Connect
o ServiceNow
o Jira
o Rally
o Contact Center technologies
· Scripting experience with:
o Python (4+ years preferred)
o JavaScript
o React JS
· Strong knowledge of JSON and API-based integrations.
Preferred Skills
· CTI platforms
· Cisco Contact Center technologies
· Genesys inbound voice systems
· ITSM automation platforms
· Identity systems (SSO, LDAP, Active Directory)
Core Competencies
· Conversational AI Architecture
· Voicebot Development
· NLP & Intent Modeling
· Contact Center Automation
· Enterprise Bot Integrations
Thanks & Regards
Akshit Singh
M : 972-961-2517
https://www.linkedin.com/in/akshit-kumar-singh-5ba3aa138/
E : akshit.s@noviainfotech.com
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