Amelia Developer (Voice & Chat) for Multiple Location's

Hi          

My name is Rohit Chauhan, and I am a Staffing Specialist at Novia Infotech LLC. I am reaching out to you on an exciting job opportunity with one of our clients.

 

Job Title: Amelia Developer (Voice & Chat)

Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ (Onsite)

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Job Summary

We are looking for a skilled Amelia Developer (Voice & Chat) with strong experience in conversational AI and voicebot development. The ideal candidate will have hands-on expertise with the Amelia (formerly IPsoft) platform, NLP technologies, and integrations with enterprise systems. You will be responsible for designing and deploying intelligent virtual agents for customer service and IT automation.

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Key Responsibilities

• Design, develop, and deploy conversational AI solutions using the Amelia platform
• Build and optimize voicebots and chatbots with natural, human-like interactions
• Implement speech-to-text (STT) and text-to-speech (TTS) capabilities
• Develop NLP models for intent recognition and entity extraction
• Integrate Amelia with enterprise systems via REST/SOAP APIs, Webhooks, and XML
• Collaborate with backend and infrastructure teams for seamless system integration
• Work with contact center technologies and CTI platforms for voice integrations
• Ensure scalability, performance, and reliability of conversational solutions
• Participate in solution architecture design and technical decision-making
• Troubleshoot and enhance bot performance and user experience

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Required Skills

• Hands-on experience with Amelia (IPsoft) conversational AI platform
• Strong expertise in voicebot and chatbot development
• Solid understanding of Natural Language Processing (NLP) and Machine Learning concepts
• Experience with speech-to-text (STT) and text-to-speech (TTS) technologies
• Strong integration experience using REST, SOAP, XML APIs
• Experience integrating with:
• AWS Connect
• Backend APIs & Webhooks
• ITSM tools like ServiceNow, Jira, Rally
• SSO, LDAP, Active Directory Services (ADS)
• Strong programming skills in Python (4+ years preferred) and JavaScript
• Frontend exposure to React JS
• Experience working with JSON and automation tools
• Familiarity with ServiceDesk / IT Operations automation

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Preferred Skills

• Experience with CTI platforms such as Cisco and Genesys (Inbound Voice)
• Knowledge of contact center architecture and voice workflows
• Experience with cloud platforms (AWS preferred)
• Understanding of conversational UX design principles

 

 

Rohit Chauhan IT Recruiter E: rohit.c@noviainfotech.com www.noviainfotech.com A: 4421 Avenida Ln, McKinney, TX, 75070

 

 

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