Hi,
This is Diksha Chaudhary working with Novia Infotech. We have the below contract job opportunity with one of our direct clients and would like to check if you have any resources available. Please send across the resume of your consultants along with the contact information at the earliest to diksha.c@noviainfotech.com.
Role: WebSphere Commerce L2 Application Support Engineer
Location: Springfield, MO
Duration: 12+ Months
Description:
We are seeking an experienced WebSphere Commerce L2 Application Support Engineer to support a mission-critical IBM/HCL WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring, and incident management to ensure system stability, performance, and availability.
Key Responsibilities
Incident Response & Troubleshooting
- Respond to production incidents within defined SLAs
- Troubleshoot issues related to:
- Order processing
- Payment gateway failures
- Checkout and session management
- Investigate cache issues impacting product data and pricing
- Analyze logs to identify root causes and recurring issues
- Coordinate incident resolution and communicate updates to stakeholders
Monitoring & Performance Management
- Monitor application health using tools such as:
- AppDynamics
- Dynatrace
- Nagios
- Track performance metrics (response time, throughput, error rates)
- Handle alerts during peak traffic and high-load scenarios
- Monitor scheduled jobs and batch processes
- Perform proactive system health checks
Application Operations
- Execute service restart and recovery procedures
- Perform cache invalidation and product data refresh
- Monitor and troubleshoot feed file processing and integrations
- Manage WCS scheduler and batch jobs
eCommerce Platform Support
- Provide functional L2 support for eCommerce applications
- Troubleshoot:
- Product catalog and inventory synchronization
- Shopping cart issues
- Data integration workflows
- Ensure smooth operation of multi-tier application architecture
Required Skills & Qualifications
Core Skills
- 4+ years of hands-on experience with:
- IBM/HCL WebSphere Commerce Suite (WCS) 8.x
- Experience in L2 application support for eCommerce platforms
- Strong understanding of order processing and payment integrations
Technical Skills
- Databases:
- DB2 / Oracle / SQL Server
- Basic SQL knowledge
- Systems:
- Linux / Unix command-line operations
- Web Technologies:
- HTTP/HTTPS
- Load balancers
- Web servers
- Application stack:
- Spring Boot
- ReactJS
Monitoring & Tools
- Experience with APM tools:
- AppDynamics
- Dynatrace
- Knowledge of batch job monitoring and scheduling
Operational Skills
- Experience with ITIL processes:
- Incident management
- Problem management
- Change management
- Ability to work in a 24x7 support environment
- Experience with escalation and vendor coordination
Experience & Education
- 6–8+ years of overall experience
- 3–5 years in application support roles
Key Highlights
- Strong focus on eCommerce production support (WCS 8.x)
- Hands-on role in incident management and performance optimization
- Opportunity to work on high-traffic, mission-critical platforms
· IBM/HCL Websphere Commerce suite (Must have )
· Digital : Site Reliability Engineering (SRE)
· WCS developer/Sr developer
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Diksha Chaudhary |
E: diksha.c@noviainfotech.com |
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