Job Title : Oracle Fusion SCM Service Lead
Location : De Soto, Kansas
Do NOT send any candidates without their LinkedIn URL, they will not be accepted.
Based in De Soto, Kansas with some occasional travel (On site work)
Job Summary
- We are seeking an experienced ERP Service Transition & Change Manager to direct and oversee the onboarding and transition of Fusion ERP Services into Application Management Support (AMS). This role plays a key part in stakeholder engagement, change management, process improvement, and ongoing ERP service excellence.
Essential Functions
- Service Transition & Change Management
- Direct and manage the successful transition of Fusion ERP Services into AMS Support, ensuring smooth onboarding and comprehensive stakeholder engagement.
- Lead and own the ERP change management process, including planning, coordination, and communication of all system updates, patches, and enhancements, in alignment with governance policies and risk management standards.
- Plan, coordinate, and oversee Oracle Fusion quarterly updates to ensure business continuity and compliance.
- Act as a primary escalation and resolution point for complex operational issues, collaborating with both technology and business teams.
- Process Standardization & Continuous Improvement
- Standardize, document, and continually enhance operational processes to maximize efficiency and service quality.
- Ensure and optimize the quality of service management processes following industry best practices.
- Drive process optimization and implement ongoing quality improvement initiatives for ERP support and delivery.
Knowledge Sharing, Training & Stakeholder Collaboration
- Train and mentor Program and Project Managers in standardized methodologies, cultivating best practices, consistency, and effective knowledge sharing across the team.
- Work harmoniously within a large, cross-functional team-including Business Segment IT, global IT, and business stakeholders-to align on business requirements, context, and objectives.
- Serve as a principal liaison to architecture governance forums, Project Steering Groups, and the Design Authority Board (DAB); facilitate Change Authority Board (CAB) meetings.
Reporting Lines & Stakeholder Engagement
- Solid line report to Senior Solution Manager, Fusion ERP.
- Dotted line reporting to [xx - to be specified].
- Key points of contact: Business Segment IT, function management teams, project steering groups, architecture governance bodies (DAB, CAB), and global organizational stakeholders.
Decision Rights & Accountabilities
- Accountable for ERP service transition and change management, service quality, and process improvement initiatives within scope.
- Empowered to make operational and process decisions, working closely with senior leadership and governance bodies.
Job Qualifications
- Bachelor’s or Master’s degree in a relevant field.
- At least 5 years of relevant experience, with a solid grasp of service management working practices and technical processes.
- Significant experience leading ERP (preferably Oracle Fusion) service delivery and support in large, complex enterprise/shared services settings.
Preferred
- Demonstrated success with service transitions, change management, process standardization, and quality improvement.
- Proven collaborator and influencer, adept at working across large, cross-functional, and global teams without direct authority.
Travel as needed; up to 10%
Requirements added by the job poster
- Working in an onsite setting
- Authorized to work in the United States
- 10+ years of work experience with Oracle SCM
- 5+ years of work experience with Oracle Cloud
- 5+ years of work experience with Transition Management
About the job
- Enjoy a career, packaged with care, whilst helping protect food, people and the planet
- We are a key global provider of sustainable packaging solutions.
- We’re on a mission to make all packaging recyclable, reusable, or compostable.
- Every day, we ensure the hygiene and safety of food and drink for people around the world.
- You could be part of our vision. Because it’s our talented people that make it happen.
- Our people on the shop floor producing innovative, sustainable products.
- Our people in our offices delivering excellence for our customers every day. It’s every one of us working together.
- We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
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