Need: AWS Support Engineer for Malvern, PA

Job Title: AWS Support Engineer

Location: Malvern, PA
Duration: 12+ Months
Employment Type: Contract
Experience Required: 10+ Years

Job Summary

We are seeking an experienced AWS Support Engineer with strong expertise in AWS cloud support, application troubleshooting, incident management, and production support operations. The ideal candidate will have a strong technical background in cloud infrastructure, application support, monitoring, and operational excellence, with the ability to quickly diagnose and resolve complex technical issues in a fast-paced environment.

Required Experience

• 10+ years of experience in:
  • Application Support
  • Production Support
  • Cloud Support Engineering
  • Infrastructure Support
  • Incident Management
• Experience supporting enterprise applications in cloud environments
• Strong customer-facing and stakeholder communication skills

Must Have Technical Skills

AWS Cloud Support

Strong hands-on experience with:

• Amazon EC2
• Amazon S3
• AWS IAM
• AWS CloudWatch
• AWS Monitoring & Alerting
• Incident investigation and resolution
• Cloud infrastructure troubleshooting

Application & Production Support

Experience with:

• Application monitoring
• Root cause analysis
• Incident management
• Problem management
• Production support processes
• Service restoration
• Escalation management
• Operational support

Programming / Data Technologies

Working experience with:

• Python
• PySpark
• Data processing workflows
• Automation scripting
• Troubleshooting data pipelines

Infrastructure & Networking

Strong understanding of:

• Operating Systems (Linux/Windows)
• Networking fundamentals
• TCP/IP
• DNS
• Application connectivity troubleshooting
• Infrastructure monitoring

Monitoring & Operations

Experience with:

• System monitoring tools
• Log analysis
• Performance monitoring
• Alert management
• Operational dashboards
• Availability management

ITSM / Incident Management

Experience with:

• Ticketing systems
• Incident management processes
• Escalation handling
• SLA management
• Problem management
• Change management support

Key Responsibilities

• Provide L2/L3 support for cloud-based and enterprise applications
• Monitor AWS infrastructure and application health
• Investigate and resolve production incidents and service disruptions
• Perform root cause analysis and implement corrective actions
• Manage support tickets and ensure SLA compliance
• Troubleshoot application, infrastructure, and user-related issues
• Collaborate with development, infrastructure, and cloud teams
• Support monitoring, alerting, and operational readiness activities
• Develop automation scripts using Python where applicable
• Document support procedures, troubleshooting steps, and knowledge articles
• Participate in on-call support and incident response activities as needed

Preferred Qualifications

• AWS Certifications preferred
• Experience supporting large-scale cloud environments
• Exposure to big data platforms and PySpark environments
• Experience with DevOps or Site Reliability Engineering (SRE) practices

Soft Skills

• Strong analytical and troubleshooting skills
• Excellent verbal and written communication
• Strong customer service orientation
• Ability to prioritize and multitask in fast-paced environments
• Team player with strong collaboration skills

---
Thanks & Regards
Ishita Bali
Novia Infotech LLC
4421 Avenida Ln, McKinney, TX 75070
Email: ishita.b@noviainfotech.com

--
You received this message because you are subscribed to the Google Groups "NoviaJobs" group.
To unsubscribe from this group and stop receiving emails from it, send an email to noviajobs+unsubscribe@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/noviajobs/CAGiqXEDYOX85YCL3HrQuSRx_%2BomXf0QVofEwm-AZ6C-YHXyAjw%40mail.gmail.com.