Hi,
Hope you are doing well!!
I have an urgent requirement with one of my clients. Please find the job details below and forward me your updated resume along with your contact details at Jitendra.s@noviainfotech.com
Role : Manual QA Tester
Location: Frederick, MD
Domain : Financial services / insurance domain
Education Requirements:
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
• 5–10+ years in Manual Testing / Quality Assurance
Role Descriptions:
Role Summary
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional
Retirement Client Services function at Banner Life.
This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.
Key Responsibilities
Quality Assurance Control Conduct quality assurance (QA) assessments and control testing in adherence to the company
Quality Framework Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistency
Ensure proper documentation and audit trails are maintained Performance Monitoring Monitor individual and team performance metrics Identify trends| process gaps| and risk areas
Develop insights to improve service quality and operational efficiency Coaching Feedback Provide clear| structured| and constructive feedback to analysts and team members Partner with managers to deliver coaching sessions and improvement plans
Required Qualifications
Experience 5-10 years of experience in Quality Assurance| Operations| or RiskControl roles
Experience in financial services| insurance| or pensions (preferred)Education
Bachelors degree in Business| Finance| Analytics| or related field
Technical SkillsStrong proficiency in data analysis and reporting
Advanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platforms
Understanding of quality frameworks| audit processes| and controls
Top 3 Required Skills:
1. Strong experience in manual testing methodologies
2. Ability to analyze requirements and create test cases
3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)
Top 3 Preferred Skills:
1. Experience in financial services / insurance domain
2. Strong documentation and reporting skills
3. Understanding of SDLC and Agile methodologies
Jitendra Singh
Sr.Technical Recruiter
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