Integration Technical Service Manager

Integration Technical Service Manager

Location: Hanover, MD.  It is a hybrid role, 3x a week on site. ( Need Local only)

Duration: 7 Months contract minimim with possible extension.

Interview: 2 Steps

 

Need Updated LinkedIn with profile pic.

 

Integration Technical Service Manager

 

Top Skills:

 

Experience managing large enterprise projects

Experience with driving project health and working with multiple stakeholders.

Experience managing technical teams and understanding source code management, design principles, service-based architecture.

Ability to provide solutions for scalability of projects.

Technical expertise: Will not be hands on coding, but need to have experience with MuleSoft, background in coding Java (JavaScript). Strong understanding of APIs, web services, middleware, and cloud technologies.

 

Job Description

 

 

 

The Technical Service Manager oversees multiple projects with both on-site and off-shore teams. They oversee project health, manage the team and stakeholders, and lead efforts to improve program performance and customer experience.

Key to the success in this role is an ability to work across teams, both internally and externally and align solutions toward customer needs.

 

Key Responsibilities

• Developing and implementing effective service strategies and operational policies to enhance performance and reliability.

• Assisting release management processes, serving as a key liaison between development and support teams to ensure smooth deployments and issue resolution.

• Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability.

• Working on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability.

• Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives

• Coordinate with stakeholders to ensure alignment and clear communication

• Remove obstacles and resolve conflicts to maintain team productivity

• Monitor sprint progress and report key metrics (e.g., burndown charts)

 

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred)

• 5+ years in technical integration roles, including 2+ years in a leadership position

• Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps)

• Strong understanding of APIs, web services, middleware, and cloud technologies

• Excellent communication and stakeholder management skills

• Familiarity with ITIL or other service frameworks is a plus

• Hands-on experience in system integration, APIs, middleware, or enterprise service bus (ESB) technologies

• Scrum Master certification (CSM, PSM) preferred

• Strong understanding of Software Development Life Cycle (SDLC), DevOps methodologies, and industry-standard development best practices.

• Knowledge in cloud platforms (e.g., AWS, Azure, GCP) and infrastructure automation tools (e.g., Terraform, Jenkins).

 

Preferred Attributes

• Agile mindset with a focus on continuous improvement

• Detail-oriented with a systems-thinking approach

• Ability to thrive in fast-paced, hybrid tech environment

 

 

Himani Chaudhary

Direct: 972 392 5968

Office:-972 934 5200 Ext:-203

E: himani.chaudhary@evizot.com