Position Name: Salesforce Support with Commerce Cloud
Work location : Remote
Key Skills:
- CRM and customer service: Salesforce, IQVIA OCE, Service Cloud, and Five9
- Commerce: Salesforce B2B Commerce Visualforce storefront (CloudCraze) and the customer-facing portal
- Loyalty: B2B and B2C loyalty programs
- Integrations: ERP and web platforms
- Service management: ServiceNow for incident management and knowledge documentation
Required Skill:
- Five or more years of experience supporting or administering Salesforce in a commercial or sales operations environment, including at least two years in a Level 2 support or administrator role
- Salesforce Administrator certification
- Hands-on experience with CRM data stewardship, including duplicate management, account hierarchies, data loads, and auditable bulk corrections
- Working knowledge of declarative automation including flow, along with sound judgment about when developer support is required
- Strong written and verbal communication skills, with the ability to explain a solution to a field representative and present root-cause findings to a director
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